Privacy Policy for Mallee Hearth

Last Updated: October 26, 2023

At Mallee Hearth, we are committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines the types of information we collect, how it's used, and the steps we take to safeguard your personal data in accordance with Australian privacy principles.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Identifiable Information (PII): This includes information you voluntarily provide when you engage with us, such as your name, email address, postal address, phone number, and payment information (e.g., credit card details for purchases). This is collected when you make an enquiry, request a quote, place an order, subscribe to our newsletter, or register for a workshop.
  • Non-Personal Identifiable Information: This refers to data that cannot be linked back to an individual, such as browser type, operating system, IP address, and website usage data (e.g., pages visited, time spent on site). This information is gathered automatically to help us understand how visitors use our site and to improve their experience.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To process transactions and fulfill orders for our furniture and services.
  • To respond to your inquiries, provide customer support, and send you product or service updates.
  • To send marketing and promotional communications (if you have opted in), such as newsletters or special offers related to Mallee Hearth products and workshops.
  • To improve our website, products, and services by analysing usage patterns and user feedback.
  • To ensure the security of our website and protect against fraudulent activities.
  • To comply with legal obligations and resolve disputes.

3. Sharing Your Information

Mallee Hearth will not sell, rent, or lease your personal information to third parties. We may share your information in limited circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided that those parties agree to keep this information confidential. Examples include payment processors, shipping companies, and marketing service providers.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and choices you may have regarding your information.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure server environments. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

You have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request deletion of your personal data, subject to certain legal exceptions.
  • The right to withdraw consent for marketing communications at any time by following the unsubscribe link in our emails, or by contacting us directly.

To exercise any of these rights, please contact us at enquiries@malleehearth.com.au.

6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.

7. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

8. Changes to This Privacy Policy

Mallee Hearth reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us:

Mallee Hearth
2847 Barkly Street, Footscray, VIC 3011, Australia
Phone: (03) 9324 7182
Email: enquiries@malleehearth.com.au